Terms & Conditions





If you would like to place an order by email, please contact info@shopgugu.com and we will be happy to assist you. GuGu Jewelry LLC (shopgugu.com) reserves the right to reject or refuse any orders placed that violate the site's terms and regulations.

Cancellation, Return, and Exchange Policy

If you are not happy with your item, we accept the return of an unused and/or defective article for store credit or exchange in the United States within 14 days of purchase if the article is accompanied by its original sales receipt. Shipping and handling charges are non-refundable.
All sale, special, and personalized orders cannot be returned and are final sale.

Kindly note that all sales of personalized items are final, and GuGu Jewelry LLC does not accept cancellations, exchanges, or refunds on any such personalized items. Personalized items include the sale of articles that have a single initial engraved or personalized styles made to order them.

A refund will be made to the purchaser upon request if payment has been received by GuGu Jewelry LLC. Gift recipients are entitled to a nonrefundable store credit.

Customers can only cancel a purchase for a refund (with the exception of a personalized item, as noted above) within the first 24 hours of purchase.

Any return, exchange, or cancellation of any merchandise purchased on this website requires prior written authorization by contacting us at info@shopgugu.com. Aside from the written authorization, you will be provided shipping instructions.

Repair Policy

We offer complimentary repair for damaged merchandise within the first 30 days of purchase. If the repair is authorized, shipping instructions will be provided. Complimentary repairs will only be performed if payment has been received by GuGu Jewelry LLC. Repairs requested after 30 days of purchase will incur a fee based on the kind of repair to be performed. All repairs are subject to additional shipping fees.

Sales Taxes

Local taxes, if applicable, will be added to your order.

Privacy Policy

GuGu Jewelry LLC (shopgugu.com) is committed to respecting the privacy of our users and protecting your information.

What Personal Information is Collected Through This Website and How Is It Used? 

We collect information about our users in three ways: directly from the user, from our web server logs, and through cookies. We use the information primarily to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. We don't share any of the information you provide with others, unless we say so in this Privacy Policy, or when we believe in good faith that the law requires it.

User-supplied information: If you fill out the contact form on this website, we will ask you to provide some personal information (such as email address, name, phone number, and state). We only require that you provide an email address on the contact form. Furthermore, if chat is available through this site, you may be asked to provide information if you participate in an online chat. Please do not submit any confidential, proprietary, or personally identifiable sensitive information (e.g. Social Security number, date of birth, driver's license number, or credit card, bank account, or any other financial information; collectively, "Sensitive Information"). If you submit any Sensitive Information, you do so at your own risk and we will not be liable to you or responsible for the consequences of your submission.

Information that you provide to us through the contact form or an online chat will be used so that we may respond to your inquiry. We may also use information you provide us to communicate with you in the future. If you do not wish to receive such communications, you may opt out (unsubscribe) as described below.

Web server logs: When you visit our website, we may track information about your visit and store that information in web server logs, which are records of the activities on our sites. The servers automatically capture and save the information electronically. Examples of the information we may collect include:
  • Your unique Internet protocol address;
  • The name of your unique Internet service provider;
  • The town/city, county/state, and country from which you access our website;
  • The kind of browser or computer you use;
  • The number of links you click within the site;
  • The date and time of your visit;
  • The web page from which you arrived to our site;
  • The pages you viewed on the site; and
  • Certain searches/queries that you conducted via our website(s).
The information we collect in web server logs helps us manage the site, analyze its usage, protect the website and its content from inappropriate use, and improve the user's experience.

Cookies: In order to offer and provide a customized and personal service, our websites and applications may use cookies to store and help track information about you. Cookies are simply small pieces of data that are sent to your browser from a web server and stored on your computer's hard drive. We use cookies to help remind us who you are and to help you navigate our sites during your visits. Cookies allow us to save passwords and preferences for you so you won't have to re-enter them each time you visit.

The use of cookies is relatively standard. Most browsers are initially set up to accept cookies. However, if you prefer, you can set your browser to either notify you when you receive a cookie, or to refuse to accept cookies. You should understand that some features of many sites may not function properly if you don't accept cookies.

How is personal information protected?

We take certain appropriate security measures to help protect your personal information from accidental loss and from unauthorized access, use, or disclosure. However, we cannot guarantee that unauthorized persons will always be unable to defeat our security measures.

Who has access to the information? 

We will not sell, rent, or lease mailing lists or other user data to others, and we will not make your personal information available to any unaffiliated parties, except as follows:
  • To agents, website vendors, and/or contractors who may use it on our behalf or in connection with their relationship with us;
  • If we are unable to assist with your matter, but know an unaffiliated attorney or firm that may be able to help you, we may refer you and share information you provided us with that party; and
  • As required by law, in a matter of public safety or policy, as needed in connection with the transfer of our business assets (for example, if we are acquired by another firm or if we are liquidated during bankruptcy proceedings), or if we believe in good faith that sharing the data is necessary to protect our rights or property.
How can I correct, amend, or delete my personal information and/or opt out of future communications? 

You may opt out of any future contact from us at any time. Contact us via the phone number, contact form, or mailing address on our website at any time to:
  • See what data we have about you, if any;
  • Change/correct any data we have about you;
  • Ask us to delete any data we have about you; and/or
  • Opt out of future communications from us.
If you have any additional questions or concerns about this privacy policy, please contact us via the contact form or mailing address listed on this website. If our information practices change in a significant way, we will post the policy changes here.

We will not distribute any personal data to anyone and or third parties. We do not store any credit card information on file.

Disclaimer and Limitation of Liability

Shopgugu.com strives to be as accurate as possible and intends that the colors, design, and style of the products that appear on this site reflect those of the actual product. However, Shopgugu.com does not warrant that product descriptions, pictures, or any other content of Shopgugu.com is accurate, complete, reliable, current, or error-free. Variations caused by technical, typographical, digital, or photographic reasons may occur. Actual colors and the "look and feel" you see on the Shopgugu.com site will depend on your computer monitor and on other technical factors.

All of Shopgugu.com products are guaranteed against defects for 30 days from the date of the purchase. Except as expressly stated herein, Shopgugu.com disclaims all warranties, either express or implied, of any kind with respect to products sold on the Shopgugu.com site.

You agree that the sole and exclusive maximum liability to Shopgugu.com arising from any product sold on the Shopgugu.com site is the price of the product ordered. In no event shall Shopgugu.com, its directors, officers, employees, or representatives be liable for special, indirect, consequential, or punitive damages related to products sold.